Salary: £50,000 - 65,000 per year Requirements: 5 years proven experience in a customer-facing technical support role within an established MSP Excellent verbal and written communication and soft skills Proficiency in Microsoft 365, Teams, Exchange, SharePoint, Intune, and Autopilot Experience with VMWare ESX, vCenter and/or Hyper-V Familiarity with various Backup Systems, Enterprise Firewalls (Sophos XGS), and Email Security Platforms (Mimecast & Symantec) Understanding of LAN, WAN, VLAN, VPN, and Enterprise Wireless including MFA Certifications or a technical qualification in IT Ability to write reports and technical documents Good knowledge of Sophos, Egnyte, and Ubiquiti is highly beneficial Exceptional attention to detail Resilience and ability to work under pressure Ability to work independently and as part of a team Responsibilities: Build a team Offer technical support to customers via phone, email, or in person Provide routine onsite visits to customers and manage onsite escalations Deliver end-to-end project solutions, including implementation, project management, and pre/post-project support Ensure all projects are delivered and installed within set timescales Troubleshoot and resolve issues related to operating systems, software applications, and hardware components Work across technologies including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization, Exchange, and IT Security & Networking Assist with setting up and configuring computer systems Conduct software troubleshooting and recommend solutions Communicate effectively with customers to address their technical concerns Provide technical support as needed (pre & post-project) Assist team members by communicating company strategies, team goals, and project deadlines Identify training needs and manage skill development within the team Carry out site surveys and create technical documentation Collaborate with the IT support team on more complex escalated issues Provide pre-sales support for Directors, communicating with new and existing customers Facilitate a technical handover to the Service Desk Technologies: Active Directory Azure Cloud CRM Hardware Hyper-V Support LAN Microsoft 365 Security SharePoint VPN VMware Windows Office 365 More: We are a leading Managed Service Provider, CRM and Software Development company located in Reading, offering a competitive salary of £50k - 65k along with benefits such as 22 days of holiday (with incremental increase) plus bank holidays, flexible working options with WFH incentives, a 10% matched pension contribution, career development opportunities, a cycle scheme, and car parking. Our dedicated team works primarily onsite with clients within a 50-mile radius of our Silchester office. We are committed to creating a supportive environment designed for both personal and professional growth. last updated 8 week of 2026