Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for 2 x Senior IT Business Partner's to join our group technology team. The role will either be based at our Sunderland or London office. The IT Business Partner is the vital link between the Information Technology function and a designated business unit within Arriva. This person is responsible for establishing and nurturing both strategic and operational relationships with business stakeholders, ensuring that technology is leveraged for greater efficiency, enhanced passenger experience, and optimised operational performance. Ultimately, the IT Business Partner drives value across the business by aligning IT initiatives with business objectives. Direct responsibilities: • Es t ab li s h an d mai n t a in s tr on g, p r o ac t i v e r e la t io nsh i p s with bus i n e s s un it l e a d e rs an d s t a f f t o und e r s t an d o b je c ti v e s, c h alle n g e s, an d impr ov eme n t o pp ort un itie s. • Colla b orate w i th s t a ke h ol d e rs t o i d e n tify, p riori t i s e, an d i m p l eme n t t e c hn ology s ol u ti on s supp ort i n g op e rati on al e xc e l l e n ce an d s tr a teg i c bus i n e s s g o al s. • Act as a t r us ted a dv i s or, t ra n s la t i n g bus i n e s s n ee d s i n to t e c hn ology r e qu ir eme n ts an d e nsu ri n g IT s tr a teg ie s a re a li g n e d with th o s e n ee ds. • Ch a m p ion th e ad o p ti o n o f n e w t e c hn ologi e s an d d igit a l t ra ns f orma t ion i n iti a ti v e s t o i m p r ov e e f f ic i e n cy an d fo s ter i nn o v a t ion wit h in th e b u s i n es s un it. • M on it o r tech n ology t r e nd s a n d e me r g i n g s ol u ti ons, a d v i s i n g th e bus i n e s s o n o pp ort un ities t o e nh a n ce p a s s e n g e r e x p e r i e n ce an d op tim i s e p r o c e ss e s. • Facilita t e e f f e cti v e c o mm un i c a t ion an d c o lla b orati o n b e tw e e n I T t e ams an d bus i n e s s s t a ff, e nsu ri n g t ra nsp ar e n cy a n d s h ar e d u nd e r s t and i n g t h r o u gh th e p r o je c t li fe c y c l e. • D e v e lop bus i n e s s c as e s, p r o je c t p r op o s al s, an d ROI an a l ys e s t o s u pp ort tech n ology i nv e s tm e n ts th at d e li v e r me a s u ra b le v al u e. • O v e r s e e th e d e li v e ry o f I T s e r v ic e s an d p r o je c t s, e n s u ri n g t h e y m ee t ag r ee d o b je c ti v e s, t i me line s, an d qu a lity s t and a r ds. • Co n ti nu o us ly a ss e s s an d r e p o rt on th e impact o f t e c hn ology i n iti a ti v e s, r e co m me nd i n g i m p r ov e m e n ts a s n ee d e d t o su pp ort b us i n e s s p e r f orma n c e. Skills, knowledge and experience: • Bac h e lor ’ s d e gr e e in In f or m a t ion T e c hn olog y, B us i n e s s A d m i n i s tr a ti on, o r a r e la t e d f i e l d ; Ma s ter’s d e g r e e p r e fe r r e d. • Pr ov e n ex p e ri e n c e a s a n I T B us i n e s s P art n e r, B us i n es s A n al y s t, o r in a r e la t e d rol e, w ith a d em o ns tr ab le t rack r e c ord in th e pub lic t ra n sp ort a ti o n s e ct o r. • Str on g kn o w l e d ge o f pub lic t ra nsp ort a ti o n i ndus t r y - sp e ci f ic c h alle n g e s, r e g u la t ory e nv iro n me n t s, an d p a ss e n g e r e x p e ct a ti ons. • E xc e ll e n t und e r s t and i n g o f b u s i n e s s op e rati on s, p r o c e s s i m p r ov eme n t, an d d igit a l tr ans f orma t io n. • O u t s t and i n g i n ter p e r s o n al, c omm un icati on, an d s t a ke h ol d e r m a n age m e n t s kill s. • A b ility t o t ra ns la t e b u s i n e s s r e qu ir e m e n ts i n to t e c hn ical s o l u ti on s an d v ice v e r s a. • Str a teg i c th i n ker w ith a h i s t o r y o f d e li v e ri n g v al u e th r ou gh te c hn ology i n iti a ti v e s. • Pr o je c t m a n ag e me n t e x p e ri en ce is h ighly d e s ira b l e. • Str on g an al y tical a n d p r ob l e m - s ol v i n g ab ilitie s. Key attributes: • Colla b orati v e an d c onsu lt a ti v e app r o ach • R e su lt s - ori e n ted with a p a s s ion for i nn o v a t ion • Cu s t o me r- f oc us e d min ds e t, e sp e cially r e gar d i n g p a s s e n g e r e x p e ri e n c e e nh a n c e me n t • A d a p t ab ility an d willing n e s s t o e m b race c h a n g e T h is p o s iti o n r e p orts t o th e T e c hn ology S t rategy Dir e ct o r a n d is p art of th e wider IT lea d e r sh ip team und e r t h e d ir e ction o f t h e CIO. T h e I T B us i n e s s P art n e r w orks cl os e ly with on e o f A rri v a ’ s bus i n e s s un it s, e n gagi n g regu l arly with bus i n e s s ma n age m en t, I T team s, an d cr os s -f un ct i o n al partners to achieve shared goals. T h is j o b d e s cri p ti o n s e ts o u t t h e m ain du ties a n d r e sp o ns i b ilities of t h e j o b - h ol d e r. It d o e s n ot co ns ti tu te an e x h a us ti v e or compr e h e ns i v e d e s cri p ti o n of du ties a n d t h e j o b h ol d e r w ill b e r e qu ir e d to carry o u t a n y a dd iti on al t as k s as a n d w h e n r e qu e s t e d to d o s o b y th e ir ma n ager. R e sp o ns i b ilities an d d u ties may a l s o c h a n ge in lig h t of f u t u re bus i n e s s n ee d s an d p e r s o n al d eve lo p me n t. The closing date for applications is Tuesday 4th November 2025. Arriva Group reserves the right to close this vacancy early.