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Job Title: Telesales Deputy Team Leader
Location: Hybrid (Home & Office - Lincoln HQ)
Salary: £28,000 per annum + Uncapped Bonus
Job Type: Full-Time, Permanent
Hours: 37.5 hours per week (Preferred: 08:30am - 4:30pm, with flexibility)
About the Role:
We're seeking a proactive and experienced Telesales Deputy Team Leader to support and drive the performance of our telesales team.
You'll work closely with the Sales Team Leader to coach team members, manage sales campaigns, ensure high-quality customer interactions, and support new starter development. You'll also play a key role in motivating the team and contributing to continuous improvement across the department.
Key Responsibilities:
* Support and coach team members to meet and exceed sales targets
* Create and distribute daily call lists
* Monitor and report on performance and KPIs
* Support quality assurance, call reviews, and development plans
* Handle on-boarding and training for new starters
* Represent the sales team in meetings and cross-functional projects
* Identify and act on sales opportunities
What We're Looking For:
1. Previous experience in a telesales or contact cen...