A technology consultancy firm in the UK is seeking a Contact Centre Operations Team Leader to oversee performance metrics and enhance service delivery across Europe. The ideal candidate will have over 3 years of experience in a relevant role and possess strong analytical and presentation skills. Familiarity with CaaS systems like SAP and Salesforce is essential. This position offers a 12-month contract and a hybrid working model, ensuring flexibility while delivering operational excellence. #J-18808-Ljbffr