We are seeking a dynamic Club Manager to lead our Walton-On-Thames club, ensuring it meets all performance targets and operational standards. This is a pivotal role, accountable for the club's marketing, financial management, staffing, and compliance with Health & Safety regulations.
Working closely with the central membership services team and the wider support functions, the Club Manager will lead local operations, drive business growth, and foster a high-performing, values-driven culture. They serve as the final point of responsibility for all club matters, including staff development and risk management.
Reporting Structure:
* Line Manager: Cluster Manager
* Direct Reports: Programme Manager
* Additional Team: Our team of Coaches
Key Responsibilities:
* Collaborate with the Operations Director and Cluster Manger to set performance targets, including EBITDA, and ensure these are consistently achieved.
* Lead the club with a strong presence, promoting a positive culture aligned with organisational values.
* Act as the club's primary lead on Health & Safety, ensuring full compliance at all times.
* Develop and execute a clear and effective marketing plan tailored to the club.
* Identify and communicate new business opportunities to the Operations Director.
* Manage people-related matters proactively, with support from the People Team.
* Review and approve staff resourcing requests before escalation to the Head of Programmes and People Team.
* Ensure timely and accurate submission of payroll-related data, including schedules, timesheets, and Kronos entries.
* Guide and support the Programme Manager, enabling them to manage day-to-day operations effectively in your absence.
* Recruitment and deployment of coaching staff.
* Ensure optimal staffing levels, maintaining the agreed payroll-to-revenue ratio.
* Support the Programme Manager in resolving complex member issues, such as parent complaints.
* Contribute to cross-club and business-wide projects as needed.
Essential Requirements:
* Experience as an Assistant Operations Manager, Programme Manager, or Operations Manager, with hands-on involvement in marketing, finance, and HR.
* Demonstrated leadership ability with a desire for continued growth and development.
* Strong alignment with the organisation's values and a passion for making a difference.
* Eagerness to engage in broader business initiatives and projects.
* Highly self-motivated, with the ability to inspire and lead others.
* Enjoyment in working with and developing children.
* Confidence in handling member and parent communications.
* Excellent customer service and interpersonal skills.
Compensation Package:
* Base Salary: £32,500
* Bonus: Up to 15% of salary (subject to business discretion)
Job Type: Full-time
Pay: £32,500.00 per year
Benefits:
* Company pension
* Employee discount
* Gym membership
* Referral programme
Ability to commute/relocate:
* Walton-on-Thames KT12 1GH: reliably commute or plan to relocate before starting work (required)
Experience:
* Sports coaching: 1 year (preferred)
* Management: 1 year (preferred)
Work Location: In person