About the Role
We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters.
This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents.
Key Responsibilities
Tenancy Management
* Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements
* Carry out tenancy audits and routine property inspections
* Respond to general tenancy enquiries and resolve issues effectively
Income & Arrears Management
* Monitor rent accounts and take appropriate action to address arrears
* Support residents experiencing financial hardship and refer to support services where appropriate
Anti-Social Behaviour (ASB)
* Investigate reports of ASB and manage cases through to resolution
* Work in partnership with relevant agencies and take enforcement action where required
Safeguarding & Complex Cases
* Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases
* Liaise with external partners such as police, social care, and health services to provide coordinated support
Customer Service & Administration
* Provide responsive and professional customer service, including phone and casework support
* Maintain accurate records, case notes, and documentation
* Ensure all work is carried out in line with policies and procedures
Person Specification
Essential Experience & Skills:
* Demonstrable experience working as a Housing Officer within a UK Local Authority
* Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling
* Experience managing complex and sensitive cases
* Ability to work independently and manage a diverse workload
* Excellent communication and interpersonal skills
* Experience working with external partners such as police, social services, and healthcare professionals
If you're interested please apply