Technical Service Manager (TSM) – Nationwide
We are looking for a proactive and technically skilled Technical Service Manager (TSM) to lead, mentor, and support a team of initially 10–12 field engineers, including a mix of experienced professionals and trainees. This pivotal role combines hands‑on support, technical guidance, and team leadership to ensure high standards of service delivery and performance.
Ideal Candidate
* Fully competent white goods engineer experienced in fault finding across Washing Machines, Tumble Dryers, Refrigeration Products, Electric Cookers, Ovens & Hobs, Dishwashers, and Gas Safe certifications.
* Self‑reliant, responsible; able to manage allocated work, spare parts stocks and service area effectively.
* Excellent communication skills and a proactive, enthusiastic attitude.
Vacancy Summary
* Full City & Guilds Assured Accreditation after joining.
* Uniform, specialist tools, PPE, expensed van with A/C and Apple Car Play.
* Company laptop, Chromebook and iPhone.
* 28 days holiday rising to 30 days with bank holidays based on length of service.
* Team‑social environment, annual toolbox talks, fully expensed Christmas party including hotel stays.
* Incentives and rewards (e.g., vouchers) linked to performance and customer reviews.
* Nuffield Health Gym Membership.
* Starting Salary £38,000.00 – £40,000.00 per annum.
Required Knowledge and Experience
* Minimum 5 years repairing domestic appliances (washing machines, dishwashers, cookers, tumble dryers, fridge freezers).
* Ability to manage allocated workload and carry out repairs in accordance with instructions.
* Presentable, excellent communication skills.
Job Description
* Attend 4–5 job visits per day, ensuring timely and high‑quality outcomes.
* Provide ongoing support to trainee and experienced engineers, serving as a technical lead.
* Mentor, motivate, and develop a geographically dispersed team both remotely and on‑site.
* Manage and review part identification tasks when AI systems or engineers lack data.
* Take ownership of jobs requiring extra attention, resolving technical or parts issues.
* Avail on the technical support line, offering prompt advice to field teams.
* Source and provide technical documentation to support engineers.
* Adjust job financials for accurate billing and records.
* Track parts delivery to ensure engineers have required materials.
* Attend scheduled meetings remotely or in‑person at Wakefield office when required.
* Drive performance with a focus on achieving targets linked to team results.
Behaviours
* Technically adept with hands‑on field service experience.
* Natural mentor and motivator, guiding diverse teams confidently.
* Organised, detail‑oriented, juggling multiple tasks and priorities.
* Proactive, solutions‑driven, resolving technical challenges.
* Supportive, collaborative, willing to assist the team.
* Analytical, interpreting job data and financials for improvements.
* Adaptable, tech‑savvy, comfortable using digital tools and AI platforms.
* Strong communicator, clear and approachable remotely or in person.
* Results‑focused, driving team goals.
We aim to send an engineer on the same day of reporting the fault or the next day where possible.
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