Customer Experience Advisor Location: Cardiff Salary: Up to £28,000 basic Employment Type: Full‑time, Permanent Progression: Clear scope for future development within the business Overview Unify HQ are recruiting on behalf of our client, a leading organisation delivering retrofit and energy‑efficiency projects for social housing providers, local authorities and funded schemes. They are seeking a Customer Experience Advisor to support residents throughout the full retrofit journey — from initial referral through to installation, completion and aftercare. This role is ideal for someone who is organised, empathetic and confident communicating with a wide range of customers in a regulated environment. This is a fantastic opportunity for someone looking to build a long‑term career, with genuine progression available as the team continues to grow. Key Responsibilities * Customer Communication & Support Act as the main point of contact for residents throughout their retrofit project. Explain planned works clearly, including insulation, heating upgrades and renewable measures. Handle inbound and outbound calls, emails and written communication professionally. Support vulnerable residents in line with scheme and social housing requirements. * Tender & Scheme Delivery Support Work within the requirements of social housing tenders and funded schemes. Ensure all communication alig...