IVA Support Team Manager
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £30,000
Here at PayPlan, we are looking for a?motivational leader?with a passion for helping people to join our team as an IVA Support Team Manager. Ideally you will thrive in a fast-paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Support Team Manager here at Payplan?
Were looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Support Case Officers. An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. They manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors
As an IVA Support Team Manager at PayPlan you will:
1. Lead a team of IVA Support Case Officers, inspiring and developing team members to achieve individual and team results.
2. Manage performance, setting KPIs, and dr...