Overview
The Emergency Department at Broomfield Hospital is recruiting Receptionists/Administrators to work at the front desk. This role is a key first point of contact for patients entering the department, within a fast paced emergency care environment.
Key Responsibilities
* Book patients and ambulances on the Lorenzo computer system.
* Answer the telephone and take down messages accurately.
* File notes and maintain accurate records.
* Create patient attendance episodes, ensuring all data is entered in a timely and accurate manner.
* Identify and monitor patients in the waiting area who require immediate treatment or assessment and notify nursing staff.
* Work independently within departmental protocols.
* Maintain effective communication with patients and relatives at all times, including during distress.
* Provide efficient administrative support as part of rotational shift patterns for the Emergency Department.
Shift Pattern and Working Hours
* Shift coverage 24 hours a day, 7 days a week, including bank holidays and night shifts.
* Early shifts: 07:00‑14:30 / 08:00‑16:00.
* Late shifts: 14:30‑22:00 / 16:00‑00:00.
* Night shifts: 22:00‑07:00.
Qualifications & Skills
* Enthusiastic, motivated, compassionate, and hardworking.
* Excellent communication and organisational skills.
* Computer literate and able to operate the Lorenzo system.
* Professional appearance and ability to inspire confidence in staff, patients and relatives.
Additional Information
Unfortunately, there is no Visa Sponsorship available for this role. Candidates on a graduate visa may be employed, but sponsorship is not offered once the visa expires.
We reserve the right to close the vacancy early should a high number of applications be received.
Advert closes on Tuesday 28 Apr 2026.
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