We are looking for a Community Officer on a 15 month FTC, to be responsible for community stewardship. They will look after our customer and stakeholder relationships in the estates and neighbourhoods that CHP are responsible for. The Community Officer will facilitate estate management services by being a visible presence for our customers and ensuring that shared spaces are safe and suitable for all. They will resolve any issues in shared spaces, including some ASB problems.
What you'll be doing
Offer an outstanding service to customers, fostering communities that people are proud to live in, and deliver services to the benefit of customers and communities across all tenures.
Maintain accurate records relating to the day-to-day work in line with our policies and procedures.
Ensure that shared spaces are safe, clean, and well-maintained through regular inspections and engagement with customers, other CHP teams, contractors, and local stakeholders. This includes aspects of fire and building safety, cleaning, refuse collection and grounds maintenance.
Carry out minor building repairs, clear discarded items from CHP's shared spaces, and respond promptly to any issues that could negatively impact on the estates and neighbourhoods.
Follow policy and procedures to deal effectively with fly tipping, neighbourhood nuisance, ASB, and any other issues that impact on the shared spaces CHP are responsible for.
What we are looking for
Full driving licence and access to a vehicle for work purposes.
Proven abilities in delivering housing or estate management services, such as: responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties.
Customer-focused with extensive experience in customer care techniques and practices within the social housing sector.
Proficient IT skills, including Excel, office systems and CRM databases.
Excellent communication and interpersonal competencies.
Please note the office expectancy of this role is as follows: This role will require you to be out on site about 4 days a week with the remaining day to be spent either working from our office or from home. This may vary depending on business need.
Benefits
The salary for this post will be £37,270 Per Annum.
Learning and development opportunities
Healthcare cash plan
Robust employee reward and recognition programme
Free and confidential Employee Assistance Programme
CHParticipate volunteering programme
Competitive pension scheme
25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.