Company Description SB Skills specializes in delivering high-quality training courses within the construction and warehousing industries. The company offers a wide range of programs, including Forklift Truck, Plant Operator, Health and Safety, and NVQ courses. With over 20 years of experience, SB Skills provides expert training both on-site and in-house to national clients. Operations are based across West Lancashire, Greater Manchester, and Merseyside, supporting learners and businesses with practical, industry-relevant skills. The organization is committed to maintaining high training standards and strong client relationships.
Role Description This is a full-time, on-site Sales Support Coordinator role based in Liverpool. The Sales Support Coordinator will assist the sales team by preparing quotes, proposals, and training course information, ensuring all documentation is accurate and up to date. The role includes handling incoming inquiries by phone and email, providing timely and professional responses to prospective and existing clients, and maintaining high levels of customer satisfaction. The coordinator will update and manage CRM and booking systems, track leads, schedule courses, and follow up on pending opportunities. Day-to-day tasks also include generating sales reports, supporting marketing activities, coordinating with trainers and operations teams, and performing general administrative duties to keep the sales function running smoothly.
Qualifications
* Strong Customer Service and Customer Satisfaction skills, with a focus on building positive client relationships and responding promptly to inquiries.
* Effective Communication abilities, including clear written and verbal communication with customers, colleagues, and external partners.
* Solid Administrative Assistance experience, including data entry, document preparation, calendar management, and CRM or booking system use.
* Analytical Skills to interpret sales data, track performance metrics, and identify opportunities for process improvements.
* Previous experience in a sales support, customer service, or office coordination role, ideally within training, education, or a related industry.
* Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines in a fast-paced environment.
* Proficiency with common office software (eg, Microsoft Office or Google Workspace); familiarity with CRM tools is an advantage.
* Relevant education or vocational training in business administration, sales, or a related field is beneficial.
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