Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI.
The Role
Desktop Support Specialist Level II. Provide daily support to PCI end users. Monitor the Solution Center, diagnose and resolve hardware/software/network issues, perform installs, and provide professional support.
Responsibilities
* Monitor Solution Centre, Spiceworks and end‑user tickets.
* Set up operating systems, install MS updates, anti‑virus, software, and manage network configuration.
* Install and upgrade hardware and software on desktops and laptops.
* Perform basic troubleshooting of workstation hardware, software, and network connectivity.
* Create and delete Active Directory user and mailbox accounts, and maintain distribution groups.
* Configure iPhone and iOS devices, including EMC setup.
* Procure computers, desktops, and printers.
* Escalate Solution Centre submissions appropriately.
* Offer one‑on‑one assistance via phone, email, Bomgar, or Solution Centre.
* Coordinate with third‑party service providers for repairs and configurations under maintenance agreements.
* Keep abreast of current technologies.
Requirements
* Bachelor’s degree in a computer‑related field or equivalent helpdesk/IT support experience.
* Experience troubleshooting hardware, software, and network connectivity issues.
* Working knowledge of TCP/IP, DHCP, Active Directory (AD), DNS, and EMC environments.
* Experience supporting Microsoft Office, computer builds/setups, software installations, and basic networking issues.
* Experience configuring and troubleshooting iPhones and iOS devices.
* Ability to prioritize workload independently and elevate issues when required.
* Effective teamwork and independent working skills.
Skills & Competencies
* Intermediate IT skills across systems and applications.
* Strong analytical and problem‑solving skills.
* Excellent attention to detail, time management, and organizational skills.
* Strong written communication and report‑writing abilities.
* Sound judgment and decision‑making skills.
* Excellent customer service skills.
* Ability to perform under pressure and manage competing priorities.
* Basic mathematical skills.
Benefits
Employer pension, competitive salaries, 25 days annual leave plus bank holidays, family‑friendly benefits, employee referral scheme (£500), staff engagement and recognition, health and well‑being support, cycle to work scheme, development opportunities, PCI Cares donation platform and 8 hours paid volunteer time each year.
Equal Employment Opportunity (EEO) Statement
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, equity and inclusion are at the core of our company’s purpose.
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