Job Description
Job Title: IT Support Engineer (SC Cleared)
Location: MOD Hereford: Hereford - Hereford HR4 7DD
Contract Type: (Contract) until 28th of November 2025
Clearance Required: SC Clearance (Security Cleared)
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
* Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
* Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
* Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
* Process IT equipment disposals in line with contractual obligations.
* Replenish IT lockers as needed.
* Support hardware rollouts, deployments, and break-fix activities.
* Flag potential service issues or improvement opportunities to the team leader.
* Adhere to all site regulations and internal processes.
Essential Experience & Skills:
* Strong working knowledge of Windows OS and Office 365 .
* Experience with Intel-based hardware and device maintenance.
* Proven break/fix support experience.
* Hands-on experience with hardware troubleshooting, rollouts, and deployments .
* Confident working with laptops, including setup and imaging.
* Excellent communication and organisational skills.
* Ability to work independently and manage tasks efficiently.
Additional Requirements:
* Active SC Clearance is required for this role
* Previous experience working in secure or government environments is a plus.
Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems.