Admin & engineer co-ordinator
The admin & engineer coordinator role requires a customer focused and pro-active individual whose strengths lie in communication, organisation and administration. A can-do attitude along with great customer service skills will be essential to delivering a first class service to our customers, colleagues and partners.
The successful candidate will be working in a small but busy service department. You will be covering various functions including customer liaising, scheduling of engineers work, administration, stock management, warehouse duties and other Ad Hoc duties. You will be working as part of a small team and sometimes you will be working alone.
The key responsibilities are:
* Be the customers’ main point of contact, ensuring customer requirements are met when taking orders and booking call outs, keeping them updated throughout.
* Ensure quality customer service is provided at all times
* Receiving, booking and scheduling of engineer call outs, maintenance visits
* Monitor the service mailbox & respond to customer requests in a timely manner
* Use the office IT systems to generate estimates and other administrative duties
* Effective management of stock levels and customer orders
* Assisting the MD and office manager with any admin duties & emails
* Working closely with our engineers to provide prompt service and technical support to our customers
The Ideal candidate:
* Previous experience working in a commercial or other service department is an advantage but not essential
* A positive can-do attitude and willingness to deliver exceptional service to our customers and partners is essential
* Must have basic levels of proficiency in IT/office software
* The ability to make decisions and organise yourself effectively will be critical as you will be required to work alone at times
Benefits and Hours:
* Salary dependent upon experience.
* Monday to Friday 8.00am - 5.00pm
* 20 Days Holiday plus Bank Holidays
Job Types: Full-time, Permanent