Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cuttingedge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About Maestro
Maestro is SITAs missioncritical Departure Control System (DCS), enabling fast, resilient, and efficient passenger checkin and boarding across 95+ airports worldwide. It streamlines airport and airline operations through integrations with weight & balance systems, baggage messaging, government vetting, and selfservice channels such as CUSS kiosks and mobile agents. Maestro is evolving rapidly toward a modern, cloudready architecture that will define the next generation of passenger processing.
Role Purpose
As Product Owner for Maestro, you will maximize the business value delivered by our Agile Scrum Teams. You will combine strong technical and operational knowledge of airport systems with a deep understanding of customer workflows. Working closely with the Product Manager, you will help define, shape, and deliver the product vision and roadmapensuring Maestro continues to meet the evolving needs of airlines, airports, and ground handlers around the world.
Key Responsibilities
1. Deeply understand airport and airline operational challenges and the outcomes they expect from Maestro.
2. Collaborate with the Product Manager to refine Maestros product vision and longterm roadmap.
3. Own and manage the Product Backlog, ensuring it contains welldefined Epics, Features, User Stories, and acceptance criteria aligned with roadmap priorities.
4. Specify both functional and nonfunctional requirements and set priorities that maximize customer and business value.
5. Work daily with one or more Scrum Teams to clarify requirements, define sprint goals, and drive alignment on deliverables.
6. Accept or reject completed work during sprints and at sprint reviews, ensuring only highquality, operationally ready features are delivered.
7. Demonstrate new features to internal and external stakeholders, capturing structured feedback to guide future development.
8. Run or participate in earlyaccess and customer design partnerships to validate concepts and reduce delivery risk.
9. Support endtoend product delivery, including readiness activities, documentation, deployment coordination, and customer adoption.
10. Review and approve Statements of Work (SOWs) with regional teams ahead of customer presentations.
11. Remain closely aligned and colocated with Scrum Team(s) where possible to accelerate collaboration and decisionmaking.
12. Define release timeboxes and MVP criteria for each release iteration.
Qualifications
Experience & Qualifications
13. 5+ years experience working as a Product Owner, Business Analyst, Technical Lead, or similar productdriven role.
14. Proven track record working with multiple Agile Scrum Teams.
15. Handson experience engaging directly with enterprise or B2B customers.
16. Experience running or contributing to customer design partnership or earlyadopter programs.
17. Background in the air transport, aviation, or missioncritical operational systems is highly desirable.
18. Experience with large, integrated systems (e.g., DCS, W\&B, AODB, CUSS, or airport IT ecosystems) is a strong plus.
Knowledge & Skills
19. Strong understanding of operational systems, product lifecycle management, and complex integrations within airport or airline environments.
20. Excellent communication and stakeholdermanagement skills, with the ability to influence across teams and geographies.
21. Ability to balance technical detail with business priorities and realworld customer needs.
22. Strong backlog management, prioritization, and requirementdefinition skills.
23. Familiarity with cloud transformation, modernization initiatives, and secure system design is an advantage.
24. Ability to articulate complex concepts clearly to both technical and nontechnical audiences.
Profession Competencies
25. Analytical Approach
26. Collaborating Globally
27. Communicating Complex Concepts
28. Contracts Management & Administration
29. CrossTeam Integration
30. Customer / Market Focus
31. Managing Change
32. Planning: Tactical & Strategic
33. Products and Services
34. Release Management
35. Requirements Analysis
36. Understanding Customer Needs
Core Competencies
37. Customer Focus
38. Innovation & Continuous Improvement
39. Results Orientation
40. Strategic Thinking
41. Accountability & Ownership
42. Building Trust & Relationships
43. DecisionMaking & Judgment
Education & Qualifications
44. Bachelors Degree in Business, Engineering, Computer Science, or a related field.
45. Other degree backgrounds considered where experience demonstrates equivalent capability.
46. Certifications such as CSPO, PSPO, APM, or other Agile/Product certifications are an advantage but not required.
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.