Customer Services Team Leader Worksop – starting salary is £28,500 Shifts 4 on 4 off working 9.30am – 8pm Customer services team leader within customs, overview: The team supports customers to ensure their trade between UK and EU is smooth and trouble free at customs. Ensuring customer declarations are completed on time and in full to allow goods to move and supporting customers throughout the entire process. Your role is about ensuring the team are organised and lead effectively to complete the daily tasks, exceed customer expectations and to closely monitor the overall team performance. Duties of the customer services team leader include: Accurate data entry and efficient response to customs queries via specified platforms (email/portals/IT platforms, etc.). Maintain and ensure compliance with current legislation and customs procedures. Ensure sufficient staffing for each shift, promptly raising any potential issues and resolutions with the Management Team to provide coaching to the team to ensure they are high performers in every aspect. Offer excellent quality, positive and motivational feedback and support. Ensure everything your team does is focused on quality. Understanding customs procedures is only part of the process, being able to manage the entire end-to-end sequencing is essential, but full training will be given to the right person. As well as being familiar with duty and VAT calcul...