Logistics Coordinator (Full-time, 12-Month Maternity Cover)
Hybrid – 2 to 3 office days, Central London
Job Overview
The Logistics Coordinator / Customer Care Associate will manage daily operations, including warehouses, deliveries to customers, and demand planning.
Responsibilities
* Arrange deliveries to customers from warehouses in the UK and EU by road, ferry, and courier
* Liaise with customers, warehouses, and carriers
* Enter accurate information into the internal system to create forward allocations and warehouse instructions
* Invoice customers promptly, with correct VAT calculated
* Prepare shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels, etc.)
* Handle enquiries, complaints and other aspects of customer service as required
* Monthly stock reconciliations and handle follow‑on enquiries from the finance department
* Handle non‑conformances
* Occasional on‑site inspection of warehouses
* Process charge invoices from warehouses, forwarders, and other suppliers
* Participate in project work
* Cover for team members during holidays, medical leave, etc.
Qualifications
* Experience in handling key accounts
* Experience with an ERP system
* Proficiency in MS Office applications
* Outstanding business communication skills, both written and verbal
* Commitment to customer service (both internal and external)
* Enthusiasm for a fast‑paced, dynamic environment where products and programmes evolve as the business grows
Benefits
* Personal growth, including training and development opportunities
* Health Cash Plan
* Subsidised gym membership
* Discretionary Bonus
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