Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting schools, charities, and businesses across the UK. Founded by two passionate engineers, Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.
As an IT Apprentice, you will have the opportunity to learn and grow in a dynamic and supportive environment. Under the guidance of experienced professionals, you will gain hands-on experience across various areas of IT, including networking, security, software development, and technical support.
In this role, you’ll work towards your IT Support Technician Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
* Acting as first point of contact for client issues (support tickets) via email, phone, and in person
* Capturing and recording information required to correctly prioritize tickets
* Resolving technical tickets both at supported schools and remotely
* Escalating tickets to the next line within the SLAs
* Communicating ticket progress with customer contacts
* Advising and adhering to recommended security guidelines
* Achieving training goals set by your line manager in your Personal Development Plan
* Updating and maintaining documentation
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
* £15,000 per annum
* Monday to Friday, 8:30 am to 5:30 pm
* 28 days holiday
* Progression opportunities available upon completion of the apprenticeship
Desired Qualities, Skills, and Knowledge:
* Passion for IT
* Ability to work as part of a team
* Committed to learning and development
* Prior customer service experience is preferred but not essential
* Grade 4/C in Maths and 5/C in English GCSE
Your Training with Baltic Apprenticeships:
This Level 3 apprenticeship provides comprehensive training to immerse you in the exciting world of technology and launch a rewarding career in IT.
You’ll gain hands-on experience in all areas of technical support, from configuring devices to supporting software, optimizing performance, and setting up virtual environments. With our curriculum and one-to-one support, you'll develop your skills and gain the confidence needed to succeed in IT.
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Spectrum IT. If your application is successful, a recruitment consultant will contact you to discuss the next steps.
Eligibility Criteria:
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
You’ll be based full-time with an employer and will become an integral part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
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