Key Responsibilities
* Support change programmes, assess impacts and risks, engage stakeholders, align training/documentation, and ensure smooth transition to BAU.
* Define role competencies, create and deliver training plans, track progress, maintain records, and support managers in closing capability gaps.
* Maintain, update, and control documentation to reflect current processes, ensure compliance, and support both BAU and change initiatives.
* Promote consistency and quality, identify improvement opportunities, support operational efficiency, and assist with audits.
* Build relationships across teams, support stakeholder engagement, act as a link between operations and change programmes, and encourage best practice sharing.
Flexible working arrangements are considered.
Skills, Qualifications & Competencies
* Experience supporting business change or transformation programmes.
* Experience completing Change Impact Assessments and Readiness Plans.
* Understanding of business change methodologies or frameworks.
* Experience in training delivery or facilitation.
* Track record of supporting successful process or operational change implementation.
* Experience within the water industry, utilities, or operational environments.
* Strong organisational and coordination skills.
* Ability to manage operational documentation and document control processes.
* Effective communication and stakeholder engagement skills.
* Ability to work collaboratively across operational and support teams.
* Competent in Microsoft Office applications and document management systems.
* Understanding of competency frameworks and training record management.
* Ability to analyse operational impacts and support continuous improvement initiatives.
* Strong attention to detail and accuracy.
* Ability to manage competing priorities and work to deadlines.
Benefits
* Holidays Made Better– 25 days of annual leave plus bank holidays.
* A Pension That Works for You– generous pension scheme contributing up to 15%.
* Performance Pays Off– non‑contractual bonus up to 6% of basic salary.
* Family Comes First– enhanced maternity, paternity, and adoption leave and pay.
* Social Events– all expenses covered summer and winter events.
* Peace of Mind, Always– life assurance scheme with 4x salary lump sum if the unexpected happens.
* Comprehensive Wellbeing Support– confidential mental health and wellbeing advice 24/7; physical health support via Virtual GP service (8 am–10 pm, 7 days a week) via HealthHero app.
* Exclusive discounts at thousands of retailers; Electric Vehicle Scheme after 1 year; Cycle to Work Scheme; Health Cash Plan.
We’re committed to equality, diversity and inclusion and actively encourage applications from all sections of society.
Eligibility to live and work in the UK is required.
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