Contract Senior Product Owner - Microsoft Dynamics 365 CE
Outside IR35 | Hybrid (1-2 days per week in London)
Initial contract through end of 2026
We're looking for an experienced Senior Product Owner (Microsoft Dynamics 365 CE) to support a major customer transformation programme. This Outside IR35 contract offers long-term delivery work and hybrid working, with 1-2 days per week onsite in London.
You'll lead the product direction for Dynamics 365 Customer Engagement, working closely with business stakeholders and delivery partners to implement customer service and sales capabilities as part of a wider CRM and Martech transformation.
Key Responsibilities
Own and prioritise the Dynamics 365 CE product backlog
Strong hands-on Dynamics 365 CE (Customer Service & Sales)
Lead functional decisions using "adopt over customise" principles
Translate business needs into user stories and acceptance criteria
Run product demos and manage feedback into development teams
Act as the bridge between business, technology teams and partners
Support UAT, quality assurance and GDPR compliance
Ensure alignment with Adobe CDP and integrated platforms
Drive reporting and single customer view capabilities
Required Experience
Proven Product Owner experience on CRM or digital programmes
CRM data migration / transformation experience
Agile delivery background
Knowledge of integrations, APIs and data flows
Excellent stakeholder management skills
Desirable: Power Platform (Power Automate, Power Apps, Power BI)
Working Arrangements
Outside IR35
Hybrid: 1-2 days per week onsite in London
Initial onboarding may require up to 2 days weekly
Contract expected to run through to end of 2026
Desired Skills and Experience
D365