Job Description
Senior VMware Telco Cloud Escalation Engineer - Remote / FlexibleThis role is for a senior VMware specialist supporting complex, mission-critical VMware environments within the telecoms sector. It sits within a global remote support team and is focused on helping enterprise/telco customers resolve high-impact technical issues across the VMware Telco Cloud stack.This is not basic ticket support. The work is centred around complex troubleshooting, platform stabilisation, lifecycle support, performance issues and senior-level customer guidance across environments where uptime, reliability and service assurance are critical.You'd be acting as an escalation SME across VMware SDDC and Telco Cloud technologies, helping customers diagnose problems, implement fixes, advise on best practice and support ongoing operational improvements.Key requirements10+ years' VMware experience5+ years' VMware experience in a telecoms environmentStrong experience across: ESXi, vSphere / vCenter, vSAN, NSX-TAria / vRealize OperationsLog Insight, Network InsightSite Recovery ManagerVMware Telco Cloud experience, including: VMware Integrated OpenStack / VIO Carrier EditionTanzu Kubernetes Grid / HarborNSX-T / NFVNSX Advanced Load Balancer / AVITelco Cloud Operations, Automation and Service AssuranceStrong troubleshooting, RCA and multi-component problem-solving experienceComfortable working directly with customer SMEs and managementContract detailsPart-time / on-demand engagementFully remoteOutside IR35Flexible workload depending on customer demandSupporting a global 24/7 environmentSome evenings, weekends or out-of-hours escalation support may be requiredFluent English requiredTPBN1_UKTJ