Overview
J.STELL & SONS, LIMITED are long-standing family-owned manufacturing business based in Keighley. We have been making high quality cardboard tubes and cores for a variety of industries for over 150 years. Our business values sustainability, flexibility, openness, and honesty.
Role Description
This is a full-time office based role with occasional customer visits, for a Customer Service & Business Development Executive located in Keighley. The individual will be responsible for handling customer inquiries, generating leads, developing new business generation, managing accounts, and facilitating communication between the company and its clients. Day-to-day tasks include monitoring customer satisfaction, identifying potential business growth areas, and ensuring clients' needs are adequately addressed.
Responsibilities
* Handle customer inquiries and facilitate effective communication between the company and its clients.
* Generate leads and develop new business opportunities.
* Manage accounts and monitor customer satisfaction.
* Identify potential growth areas and ensure client needs are addressed.
Qualifications
* Team player with a passion for learning new processes
* Commercial acumen
* Experience in operating in a customer service and/or supply chain function, ideally in a hi-volume/hi-complexity manufacturing environment
* Skills in New Business Development and Lead Generation
* Strong Account Management abilities to strengthen commercial relationships
* Excellent Business and Communication skills - wide level of stakeholder interaction from MD to warehouse supervisor
* Proactive approach to identifying and pursuing business opportunities
* Ability to maintain high levels of customer satisfaction
* Experience in the paper industry is advantageous
* Comfortable with working on Excel spreadsheets; Stell Quotation Tool and Stell Transport Load Planner are Excel applications
* High accuracy of data input, including inputting orders on SAP and booking stock onto SAP before shipping
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Business Development and Sales
* Industries: Paper and Forest Product Manufacturing
Note: This description reflects the role responsibilities and qualifications originally provided, with irrelevant postings and boilerplate removed.
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