We're looking for an Account Manager to join our Client Success team, based in either our Stockton-on-Tees or Newcastle upon Tyne office.
Key Responsibilities
* Client Communication and Relationship Management – The primary contact for clients, delivering clear, professional, and timely communications that foster trust and strengthen relationships. Build a deep understanding of each client’s unique needs and goals.
* Performance Monitoring – Regularly analyse client performance data, identifying trends, addressing issues, and implementing improvements to ensure clients achieve their objectives.
* Sales Growth Opportunities – Actively identify opportunities to upsell additional services to existing clients, creating and implementing tailored strategies to maximise value and foster long‑term growth.
* Client Deliverables – Meet recurring client expectations and deliverables described below.
* Proactive Problem Solving – Anticipate potential challenges or issues, responding with innovative and effective solutions to maintain client satisfaction and account success.
* Goal Alignment – Conduct regular refresh meetings with clients to fully understand their goals and objectives, ensuring strategies remain relevant and aligned with their evolving priorities.
* Operational Management – Maintain comprehensive visibility into client communications and activities, ensuring all meetings are followed up with detailed notes, actionable items, and measurable outcomes.
* Account Advocacy – Oversee the accuracy of all invoicing and ensure client accounts are kept up to date, resolving any discrepancies promptly and efficiently.
* Stakeholder Engagement – Establish and maintain regular communication at all levels of the client’s organization, including conducting quarterly updates with key stakeholders such as owners or senior managers.
Client Deliverables
* Conduct at least one call with each client per month.
* Schedule a minimum of one annual face‑to‑face meeting with each client.
* Perform a comprehensive website review for each client once a year.
* Provide a monthly value‑add item to each client, such as industry insights or trends prepared by the marketing team.
Requirements
* Strong attention to detail and a demonstrated commitment to delivering high‑quality work in all aspects of client management.
* Analytical mindset with the ability to interpret performance data and act on insights to drive positive outcomes.
* Exceptional communication and interpersonal skills, with the ability to build trust and rapport at all levels of an organisation.
* Proven ability to identify and capitalise on growth opportunities within existing client portfolios.
* Highly organised and resourceful, with the ability to manage multiple client accounts effectively and efficiently.
* Proactive and solution‑focused approach to addressing client challenges and enhancing their overall satisfaction.
Core Competences, Skills and Personal Attributes
* Strong communication skills, both written and verbal.
* Strong presentation skills.
* Strong workload management and prioritisation skills.
* Well presented, well spoken, articulate and professional.
* Determined, driven and willing to learn.
* Supportive and ability to mentor others.
* Skilled at working across departments and leveraging relationships to achieve shared goals.
* Commercially focussed and results orientated.
* Ability to generate new ideas.
* Ability to overcome challenges.
Benefits
* Competitive basic salary with great progression options.
* Unlimited paid holidays - yes, that’s not a typo!
* Hybrid working.
* Medicash Cash Plan – covering everything from medical support, massages, optical, dental, discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!
* Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
* Great working environments; our Stockton on Tees and Manchester workspaces are also dog‑friendly.
* A high‑performance MacBook.
* VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there’s something for everyone!
* Free daily breakfast, fruit, hot and cold drinks and protein shakes.
* Weekly free brunch and lunch.
* Friday afternoon drinks to wind down for the weekend.
* Pension scheme to help you save for the future.
* Cycle to work scheme.
* EV Car scheme.
* Discounts across our brands.
* Regular team social events.
* Training & development.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
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