General Manager - Visitor Attraction - Basingstoke
Circa £48,500 + Excellent benefits & Development
We are looking for a charismatic, customer centric, operationally sound and commercial astute General Manager to drive the performance of a wonderful historical visitor attraction in Basingstoke, Hampshire.
The venue has loads of potential to develop new programmes and events to a wide-ranging audience, so we are looking for someone with the vision and entrepreneurial skills to increase visitor numbers and maximise revenue opportunities.
Key responsibilities
* In conjunction with the SLT, develop and deliver a business plan to improve visitor numbers, visitor engagement and revenue to the business.
* Foster a culture of high performance with your management and front-line teams, setting commercial and customer experience targets.
* Drive secondary spend and margins across the café, venue hire and retail with new products, promotions and proactive initiatives.
* Work closely with the programming and events team to develop new and innovative programmes and events for children and adults as well as ensuring they are executed well.
* Work closely with the Deputy General Manager to ensure the operation runs smoothly, is safe, compliant and guests have an amazing customer experience at every touch point.
Benefits
* Opportunity to develop and evolve the role further.
* Ongoing mentoring and development to support with future advancement.
* Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
* 5% employee/7.5% employer pension
* 25 days annual leave plus bank holidays
* Life assurance 3x annual salary
* Health cash plan.
* Discounts on retail, leisure, going out and holidays
* Generous occupational maternity, paternity, adoption and sick pay.
The ideal person
* Entrepreneurial, strategic and hands-on approach to driving business performance.
* General Manager experience within a busy multi-faceted leisure, tourism, entertainment, visitor attraction, arts, historical, cultural or live event operation.
* A proven track record in developing and delivering business plans resulting in improved commercial performance.
* Experience in developing new programmes and events.
* Profit and loss, budgeting, forecasting and profit margin management experience
* Have your own transport and live within easy reach of Basingstoke, Hampshire.
* Able to work 9-5pm or 9.30-5.30 during the week and approximately every other weekend.
* Ideally have an interest in history, culture or visitor attractions.
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