Customer Care Coordinator Your new company Clifton based business need a Customer Care Coordinator to join on a permanent basis. Your new role Managing customer queries received by phone or email and responding promptly in line with service level agreements. Allocating work to subcontractors and following up to ensure timely completion Monitoring outstanding remedial tasks and driving completion within a 28‑day period wherever possible Providing empathetic, professional support to customers throughout their journey Building strong working relationships with internal teams and external partners Maintaining accurate records and ensuring systems are updated at all times Supporting the achievement of customer service KPIs Adhering to all health and safety requirements What you'll need to succeed Experience within the residential housing or construction sector Customer service experience preferred Facilities coordination experience preferred Understanding of building regulations and legal obligations Strong written English skills What you'll get in return Competitive salary with annual bonus Salary sacrifice car scheme Up to 33 days annual leave plus bank holidays, rising with length of service Two paid volunteering days each year Private medical insurance (employee‑paid cover) Enhanced maternity, paternity and adoption leave Competitive pension scheme Life assurance at four times annual salary Share incentive and savings schemes Access to an employee rewards portal with a wide range of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4769416