Training Specialist
Job summary
Amazon's mission is to be the most customer-centric company on earth. To achieve this, we seek talented, bright, and driven individuals. The Amazon Last Mile learning team is looking for a Training Specialist to support operations training within the last mile vertical. The role involves developing and conducting effective training programs to enhance employee competencies, thereby improving workplace performance aligned with Amazon's core values. This position requires travel for business purposes.
Trainer Best Behavior
1. Listening to associates and supporting managers.
2. Responding to requests and providing feedback.
3. Leading by example, acting consistently with company values.
4. Being approachable.
5. Exhibiting professional behavior at work.
6. Staying updated with the latest techniques, tools, and processes.
7. Being honest, accepting mistakes, and striving for accuracy.
8. Willingness to push limits and take on additional responsibilities.
9. Driving quality and learning metrics.
10. Conducting chime sessions and classroom training for stakeholders.
Key job responsibilities
1. Supervising structured learning metrics and overseeing their results for the designated territory and region.
2. Managing live performance metrics end-to-end.
3. Conducting learning sessions on new processes and BQM through ITL or digital platforms as needed.
4. Maintaining data and analysis reports in Excel as per business requirements.
5. Ensuring timely completion of new hire training, coaching, and performance improvement programs.
6. Partnering with operations leaders during station audits to ensure process compliance and address gaps.
7. Identifying and certifying learning coaches.
8. Leading individual improvement projects to enhance business performance.
9. Driving quality and learning metrics.
10. Conducting chime and classroom sessions for stakeholders.
A day in the life
* Tracking daily business metrics and planning visits to stations for metric improvement.
* Providing daily reports and progress updates.
* Engaging with mapped LA/LGs for daily L&D activities.
BASIC QUALIFICATIONS
* Experience in customer service and project handling is advantageous.
* Ability to translate and add voice-over in regional languages.
* Supporting data management through analysis and reporting.
* Ability to present complex information to diverse audiences.
* Proficiency in MS Word, Excel, and PowerPoint.
* Graduate in any field.
* Excellent organizational and interpersonal skills.
* Flexibility to work on weekends if required.
PREFERRED QUALIFICATIONS
Strong soft skills such as communication and problem-solving, along with relevant experience, are preferred.
Amazon promotes an inclusive culture. If you need workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate based on protected statuses.
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