Position - Helpdesk Administrator Location - Bracknell Salary – up to £32k The client is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Administrator to join the team based in Bracknell. The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team. You will be responsible for providing the operational delivery of the FM Help Desk. Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. Providing support and assistance for incoming issues related to FM. Working through the process of solving problems with clients. Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved. Duties * Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. * Providing support or assistance for incoming issues related to FM. * Working through the process of solving problems with clients. * Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved. * Walking clients through FM processes and functions to ensure all KPIs & SLAs ar...