Your newpanyYou will be joining a specialist legal team dedicated to supporting clients who have suffered serious and life‑changing injuries. The department provides an essential service, guiding clients throughplex personal injury claims withpassion, professionalism, and expert legal insight. You will work within a supportive environment where high‑quality legal work and exceptional client care are at the forefront.
Your new roleAs a Claims Handler within the Serious Injury Team, you will manage your own caseload of personal injury claims from instruction to resolution. You will supervise Paralegals, liaise with third parties, coordinate medical evidence, and negotiate settlements. Your work will include:
1. Managing a caseload of serious injury personal injury claims
2. Obtaining, reviewing, and organising all medical records
3. Liaising with Police Forces for reports, CCTV, and evidence
4. Contacting witnesses and gathering documentation for special damages
5. Ensuring clients attend medical examinations
6. Preparing cases for litigation, including Court Bundles
7. Attending court hearings to assist Counsel
8. Applying legal analysis, case law, and statutory guidance
9. Ensuring regulatory and internalpliance
10. Identifying opportunities for continuous improvement
What you'll need to succeed
11. Proven experience handling personal injury casework involving serious injuries (intermediate/multi‑track)
12. High standard of legal work and exceptional client care
13. Excellentmunication skills and a confident telephone manner
14. Strong negotiation skills and analytical ability
15. High attention to detail and the ability to managepeting priorities
16. Ability to work under pressure in a fast‑paced environment
17. A collaborative approach with amitment to team ethos
What you'll get in returnYou will join a supportive legal team where your expertise is recognised and valued. You will have the opportunity to work on high‑quality, impactful cases, contribute to ongoing service improvements, and build strong relationships across the wider organisation. You’ll benefit from a professional environment where client care, development, and continuous improvement are central to the team’s success.