Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer
Join to apply for the Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer role at Solutions Financial Management
Salary: £30,000 – £32,000 + Skill Development, Career Progression & Benefits
Location: Manchester, M16
Working Pattern: Monday – Friday | Hybrid Role
New Year. New Career. Lead People. Deliver Excellence.
Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role, enjoys coaching and mentoring, and still loves being hands‑on technically?
We're looking for someone who can balance technical expertise with soft management skills, acting as a role model on the Service Desk while helping to develop, support, and motivate a team.
The Role
As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer, you'll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support. You'll play a key role in onboarding, training, and developing Service Desk analysts, helping to create a collaborative, high-performing environment.
Based in Manchester (M16), this is a Monday to Friday hybrid role.
Key Skills & Technologies
* Microsoft Windows 10 / 11
* Microsoft Office 365 troubleshooting
* Active Directory
* Awareness of Group Policy
* SCCM / Intune
* DFS folder permissions in SharePoint
* Networking triaging
Leadership, Soft Management & Communication
We're specifically looking for someone who has experience as a team leader or senior team member, and who enjoys people development as much as problem solving.
* Experience in team leadership, line support, or acting team lead responsibilities
* Strong coaching and mentoring skills
* Ability to provide performance support, guidance, and feedback
* A collaborative, people-first leadership style
* Excellent stakeholder communication and relationship-building skills
* Confidence in conflict resolution, prioritisation, and decision making
* Strong, logical troubleshooting and diagnostic ability
* A professional, approachable, and supportive manner
* A growth mindset, resilience, and emotional intelligence
Experience contributing to Knowledge Banks (KB's), process improvement, continuous improvement initiatives, and setting best‑practice standards is highly desirable.
Why Join Us?
* Opportunity to lead, influence, and develop people
* Clear career progression and structured skill development
* Hybrid working for work-life balance
* A company that values empathy, collaboration, and accountability
* We're ready to invest in your leadership journey
Ready to Lead, Coach & Make an Impact?
If you're a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills, apply now.
New Year. New Career. Lead it.
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