Description Position Details: School or Department: DARO Location: University of Birmingham, Edgbaston, Birmingham UK Grade/Band: Grade 2 Hourly rate: £13.06 per hour plus holiday entitlement Casual contract from: 18/10/2025-07/12/2025 Working Hours: 20 hours per week maximum Advert closing date: 01/09/2025, 23:55pm Number of positions available: 35 Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly. Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens. Find out more about the benefits of working for the University of Birmingham Background We are looking to recruit passionate student callers for our Autumn 2025 Telethon Fundraising Campaign. This is a fantastic opportunity to join a friendly team where you can develop new skills, make a difference, and gain valuable fundraising experience. Role Summary Working within the Development and Alumni Relations Office (DARO), you’ll have a unique opportunity to connect with University of Birmingham graduates over the phone, inviting them to support the Bright Minds in Birmingham campaign through charitable donations. This role offers you the chance to hear inspiring stories from alumni, develop your confidence, and gain valuable transferable skills such as effective communication, negotiation, and build your confidence – all of which will boost your career prospects after university. Please note that this is a hybrid role with both on-campus and remote working. To work from home, you must have: • A stable internet connection • Access to a laptop and smartphone (calls are free to you) • A quiet, private space to work • UK residency during employment Callers are expected to work a minimum of 9 hours per week and complete at least two Saturday shifts during the campaign. A digital rota will be circulated, allowing you the flexibility to choose your shifts. However, please note that at least one mid-week shift must be worked in person from campus.. Calling shift times are likely to be as follows: • Monday to Friday: 6pm – 9pm (on-campus shift) • Saturday: 11am – 5pm (remote shift) • Sunday: 5pm – 8pm (remote shift) Mandatory paid training will take place on campus from 9:00 AM to 5:00 PM on Saturday 18th and Sunday 19th October 2025. Attendance on both days is required. Main Duties • Aim to meet and exceed campaign fundraising and engagement targets by securing charitable donations from alumni. • Confidently and respectfully ask for donations, using persuasive communication and negotiation skills to support our fundraising goals. • Confidently ask for and negotiate donations with alumni to support our fundraising efforts. • Handle each phone call with professionalism, courtesy, tact, and sensitivity, representing the University at all times. • Create personalised videos through Clip and Connect to thank alumni after each call. • Demonstrate enthusiasm, reliability, and commitment to your role, your team, and the overall success of the campaign. • Handle all alumni data with care and precision, ensuring confidentiality and data protection policies are upheld at all times. • Follow employment expectations and performance standards, including working a consistent number of weekly shifts throughout the campaign. Person Specification If you like communicating with people, are excellent on the phone and want to gain some valuable experience raising money for a great cause, this could be the perfect job for you. Our student fundraisers will need to: • Have a good standard of spoken English, particularly when using the telephone. • Have excellent communication and listening skills. • Be comfortable communicating and building report with a wide range of people. • Be able to convey a confident, friendly and positive telephone manner. • Be confident asking for donations and have good negotiation and persuasion skills. • Be comfortable recording personalised videos through Click and Connect to alumni. • Be able to use your own initiative and work independently towards targets. • Be reliable, hardworking and punctual. • Able to work well as part of a team. • Have a good general knowledge of the University of Birmingham and a passion for the work we do, with a willingness to learn more. • Have an understanding of Data Protection (successful applicants will receive full training). • Be able to manage university workload and the Student Fundraiser job commitments. We particularly welcome applications from Pathways to Birmingham scholarship recipients. We value diversity at The University of Birmingham and encourage applications from under-represented groups. Please note that previous fundraising experience is not required, as full training will be provided. Other Information: • If your Worklink application is shortlisted, you will receive an email inviting you to complete an additional application task. This will involve submitting a short video to introduce yourself and answer a fundraising-related question. Please note, this process is being managed in collaboration with our third-party partner, Buffalo. • Assessment Centre Invitation: If successful in the video application stage, you will be invited to attend an assessment centre as the final stage of the recruitment process. Dates for this will be confirmed in due course. For any informal queries, please contact Mia Rawlinson (m.rawlinson@bham.ac.uk) View our staff values and behaviours here Valuing excellence, sustaining investment We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working. The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence. You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered. To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.