Job Title: Sales And Customer Service Advisor
Location: Colchester
Hours: 22 | Mon-Thur (10am - 4pm)
Salary: £13,728 p.a. + Variable commission scheme
Join Our Team
We are seeking a Sales and Customer Service Advisor to join our high street branch in St Albans. Your responsibilities will include managing the reception desk, handling the diary for the Audiologist, making calls to customers, and providing a welcoming environment for visitors.
We offer opportunities to earn commissions, along with world-class training and international career prospects within a close-knit global team.
As a vital part of our Amplifon family, you will ensure exceptional standards of care and communication, supporting our audiologists in delivering excellent service.
We value the right attitude over experience, so don't worry if you don't meet all the listed qualifications.
Responsibilities
1. Manage the diary to optimize sales and service appointments for new and existing customers.
2. Review the customer database regularly to identify appointment opportunities and improve clinic performance.
3. Make personalized welcome calls to maximize attendance and foster customer relationships.
4. Support revenue generation by scheduling appointments and promoting relevant add-on products.
5. Maintain relationships with customers by offering promotions, appointments, and hearing solutions.
6. Ensure the store's appearance aligns with Amplifon standards, including visual merchandising and cleanliness.
7. Manage stock levels to ensure product availability.
Candidate Profile
The ideal candidate will demonstrate exceptional customer devotion, strong interpersonal skills, and the ability to meet customer needs effectively.
* Proficiency in Outlook, Teams, OneDrive, and experience with internal databases or booking systems preferred.
* Sales skills and ability to support audiologists in achieving targets.
* Proactive, flexible, and adaptable to change.
* Ability to build strong relationships with colleagues and support departments.
* Self-motivated with minimal supervision and problem-solving skills.
* Committed to Amplifon's vision and values.
* Strong organizational and planning skills.
We offer development opportunities towards more senior roles within the company.
Join us as a Sales and Customer Service Advisor! This role may also be known as Customer Success, Client Advisor, Customer Service Advisor, Customer Care Assistant, Customer Care Specialist, or Receptionist.
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