Role Responsibilities
* Guide Our Colleagues: Collaborate with the store management team to ensure your team is well-trained, informed, and capable of delivering the high store standards our customers expect.
* Prioritise Customer Satisfaction: Work closely with your management colleagues to identify customer service needs, communicate these priorities to the team, and ensure all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
* Drive Store Success: Understand and support the execution of daily performance goals; play a key role in achieving targets and store presentation.
Experience: Supervising others in a fast-moving retail or hospitality environment.
Key Competencies
* Prioritise and organise work
* Customer focus
* Effective communication
* Directing and supervising work
Benefits
* Full-time employees receive 28 days of annual leave (including bank holidays), increasing to 33 days after 5 years of service. Part-time or alternative arrangements are pro-rated.
* Contributable company pension scheme
* 10% store discount at all retail stores
* Death in Service Benefit
* Long service recognition scheme
* Access to in-house training programmes, both face-to-face and online
* MyHB colleague benefits platform, offering:
o UK-wide discounts on retail, leisure, and hospitality venues
o Employee Assistance Programme with 24/7 confidential counselling and advice
o Low-cost voluntary insured health cash plans and cancer cover
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