Overview
Join Talbot, part of AIG, as a Marine and Energy Claims Manager. This role leads the Marine claims team and contributes to connecting underwriters, brokers and clients through effective relationship management. Talbot operates within the Lloyd's Insurance Market and offers a diversified marine and energy portfolio. The Marine Claims team manages syndicate and overseas office claims across Direct, Facultative, Reinsurance and XOL classes.
Responsibilities
* Lead, manage, mentor, coach and develop the Marine claims adjusters
* Responsible for the efficient day to day operation and management of the Marine claims team
* Efficient, accurate and effective management of claims and data in line with the department guidelines, authorities and KPIs
* Responsible for establishing and maintaining adequate and accurate reserves
* Champion customer outcomes
* Supervise and monitor organisations where Talbot has delegated claims authority
* Instruction of legal representatives and/or loss adjusters, surveyors, etc.
* Notify and report claim notifications to underwriters and senior management
* Report on claim issues and items of interest at claims and underwriting meetings
* Represent Talbot at market meetings
* Represent Talbot on market sector groups
* Attend mediations and depositions as required
* Notify the reinsurance claims department of potentially recoverable losses and provide full details where required
* Lead the development of internal and external relationships to enable the Claims function to support the needs of underwriters, brokers and clients
* Oversight over the actuarial procedures for the Marine classes
* Ensure compliance with controls and regulatory requirements
Qualifications and Experience
* Strong Lloyd's / London Market claims experience
* Recognised Market leader in the Marine and Energy classes, with experience of Political Risk an advantage
* Extensive knowledge and strong technical claims experience with a proven track record of resolving large and complex specialist claims
* Implementation and management of continual improvement within the claims environment
* ACII or similar qualification
* The ability to lead, inspire and motivate a highly skilled team
* Provide quality data and management reports
* Strong negotiation skills
* Excellent interpersonal and relationship management skills
* Effective communication skills
About Talbot / AIG and Benefits
At Talbot and AIG, we are reimagining the way we help customers to manage risk. Join us as a Marine and Energy Claims Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. It is headquartered in London with offices in New York and Singapore. Our Total Rewards Program provides a comprehensive benefits package focused on health, wellbeing, financial security and professional development. We foster a culture of inclusion and belonging through learning and Employee Resource Groups (ERGs) with global chapters. The talent of our people is one of our greatest assets, and our drive for positive change has been recognized by numerous awards and accreditations.
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