Role: Service Desk Team Leader (Managed Networks)
Location: London (Hybrid working)
Salary: Up to £50,000 + 20% bonus
Benefits: Share plan, private healthcare, pension, 25 days leave + more
Our client, a leading organisation in network infrastructure and managed services, is hiring a Service Desk Team Leader to lead and develop a high-performing network support team. This role offers the opportunity to combine hands-on technical expertise with leadership, shaping service delivery and supporting a growing customer base.
You’ll play a key role in maintaining and evolving network infrastructure, while acting as an escalation point for complex issues and driving operational excellence across the team.
What you’ll do
* Lead, mentor, and develop a customer-focused network support team
* Act as an escalation point for complex network and service desk issues
* Troubleshoot and resolve advanced networking problems across infrastructure
* Oversee network commissioning, maintenance, upgrades, and change management
* Develop and maintain technical documentation, processes, and knowledge base
You’ll work closely with internal technical teams, customers, and third-party suppliers to ensure reliable, secure, and high-performing network services.
What we’re looking for
* Proven experience leading a technical service desk or network team
* Strong hands-on networking expertise (routing, switching, wireless)
* Solid understanding of TCP/IP, OSI model, MPLS/VPLS environments
* Experience with Juniper routers and service provider networks
* Background in troubleshooting complex issues within ISP/MSP environments
The ideal candidate will bring strong leadership, a proactive mindset, and a passion for continuous improvement, thriving in a fast-paced, customer-driven environment.
Why join?
* Up to £50,000 salary with a 20% bonus
* Hybrid working in London
* Strong benefits package including healthcare and financial incentives
* Collaborative, high-performing technical culture
Apply now to lead a talented network team and drive service excellence.