Overview
Job Description: Parts Advisor Vacancy! My client is looking for an experienced Parts Advisor for their busy Aftersales department.
Parts Advisor: Provide excellent customer service by answering customer queries promptly and accurately, and providing advice and guidance on vehicle parts, accessories, and servicing.
Responsibilities
* Identify and source vehicle parts and accessories through electronic catalogs and other sources.
* Maintain inventory levels by ensuring stock is correctly identified, counted, and stored, and by placing orders for replenishment.
* Monitor and manage backorders, ensuring timely delivery of parts and accessories to the workshop.
* Maintain a clean, safe, and organized working environment, adhering to health and safety procedures at all times.
* Participate in training and development opportunities to enhance skills and knowledge.
* Answer incoming phone calls, emails and other forms of communication in a timely and professional manner.
* Schedule appointments and maintain accurate and up-to-date appointment calendars.
* Prepare and process customer paperwork and invoices.
* Provide exceptional customer service and assistance with any customer queries or concerns.
* Coordinate with other departments to ensure a seamless and efficient customer experience.
About You
* Prior experience in an automotive parts department or related field.
* Excellent customer service skills.
* Basic knowledge of vehicle components and parts.
* Strong organisational skills and attention to detail.
* Ability to use an electronic parts system, digital diary, and inventory management software.
* Strong communication skills, both written and verbal.
* Ability to work well in a team environment.
* Valid driver’s license.
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