We are looking for a detail-oriented and customer-focused Bank Assistant to join our team. The ideal candidate will play a key role in ensuring seamless day-to-day banking operations while delivering exceptional customer service. This role offers a fantastic opportunity to gain experience in the banking sector, work with a dynamic team, and assist customers with their financial needs.
Key Responsibilities
1. Assist customers with basic banking services, including deposits, withdrawals, transfers, and account inquiries.
2. Provide exceptional customer service to ensure a positive banking experience.
3. Support the branch with administrative tasks, including data entry, filing, and record-keeping.
4. Resolve customer queries efficiently, escalating complex matters when necessary.
5. Promote and assist with bank products and services such as savings accounts, loans, and online banking.
6. Maintain cash handling accuracy, security, and adherence to bank policies.
7. Assist with opening and closing accounts, updating customer details, and verifying documentation.
8. Process cheques, drafts, and other standard banking instruments.
9. Ensure compliance with all bank regulations, procedures, and internal controls.
10. Support senior team members in achieving branch targets and objectives.
Qualifications and Skills
1. Strong numerical and problem-solving skills.
2. Excellent verbal and written communication abilities.
3. Ability to handle cash transactions with speed and accuracy.
4. Proficiency in MS Office (Word, Excel, Outlook) and banking systems.
5. Strong attention to detail and organisational skills.
6. Ability to work in a team and multitask in a fast-paced environment.
7. Previous experience in a customer-facing or banking role is desirable but not essential.
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