Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don't just move the world forward‑we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
Purpose
The Business Consultant works closely with account teams and clients to provide focused consultancy offers in their field of expertise to customers. He/She plays a key role in the business development pre‑sales and sales activities with a specific emphasis on developing consulting business and revenues leveraging both internal and external resources. The Business Consultant will be a member of a team but not expected to deliver the project.
Key Responsibilities
* Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables, customer satisfaction, profitable P&L, and various indicators).
* Business Development Activity:
o Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy.
o Deliver as part of delivery team consulting assignments to build trusted relationships with customers, present key findings and recommendations, demonstrate technical credibility and obtain field/customer feedback.
o Develop business cases (including cost‑benefit analysis), design business architectures and business models.
o Contribute to the development of regional or local partnerships suppliers/partners and evaluate vendor/third‑party offerings.
o Interface with corporate functions (product marketing, product development, training, project office, etc.) to ensure that they support the market needs.
o Keep current with new technologies and industry trends.
o Capture and prioritize customer needs and business requirements (e.g. joint opportunity assessments), redesign business processes, build customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement.
Qualifications
Experience
* At least 7 years of Business and Technical consultancy experience in the IT & Telecommunications industry.
* Basic team management experience/working in matrix‑managed organisations.
* Understanding of Airline Industry IT environment an advantage.
* Complex bid and proposal management.
* Managing third parties.
* Operating at senior levels of customer (heads of departments/functions).
Knowledge & Skills
* Working knowledge of Communication and Information Systems.
* Strategic vision gained through thorough business experience.
* Self‑sufficient, proactive way of working.
* Excellent customer‑facing and interpersonal skills.
* Consultative selling skills, business acumen.
* Good presentation skills.
* Structured communication skills (verbal and written).
* Team leader and team worker; able to work in a matrix management organisation.
* Excellent English is a prerequisite.
Professional Competencies
* Business Acumen
* Consulting Process & Methods
* Financial Acumen
* Supplier Relationship Management
Core Competencies
* Adhering to Principles & Values
* Communication
* Creating & Innovating
* Customer Focus
* Impact & Influence
* Leading Execution
* Results Orientation
* Teamwork
Education & Qualifications
* Business Telecommunications or Information Systems degree.
* Consultancy accreditations preferred (e.g. Certificate in Management Consulting Essentials offered by Institute of Business Consulting and the Chartered Management Institute).
* Project Management qualification preferred.
What We Offer
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.
* Flex Week: Work from home up to 2 days/week (depending on your team's needs).
* Flex Day: Make your workday suit your life and plans.
* Flex-Location: Take up to 30 days a year to work from any location in the world.
* Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
* Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, and Airport Council International – available to all employees – to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your development plan and our business priorities. Your development journey is supported every step of the way.
* Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
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