Responsibilities
Perform triage to ensure issues are managed by the appropriate team(s) as needed—Training, Process, Data, IM&T, etc. Serve as the “voice of the user” on the programme, leveraging insights and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi‑disciplinary teams to understand current and planned functional increments, including updates to support documentation, training, defect and workaround management. Form “trusted advisor” relationships within the end‑user community and act as an immediate point of contact. Signpost end users to available enablement collateral covering user guides, process documentation, known defect and workarounds. Proactively provide required coaching and mentoring to client support resources to achieve effective upskilling in the toolsets. Proactively contribute to required documentation and knowledge‑management activities.
Profile
Minimum of 3 years’ experience in Siemens NX CAD and Teamcenter PLM, with, ideally, some experience in Capital and/or Visualisation. Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases. Analytical mindset to triage issues and understand root causes. Highly proactive with the ability to engage with and support a diverse range of users in the programme, having different levels of knowledge and experience in both the Siemens toolset and the client product. Empathetic and patient to support end‑users effectively.
Desirable Skills
* Work experience in Engineering/Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied).
* Awareness of NX Structure Designer and/or NX for Ship Building.
* Previous experience of coaching & mentoring more junior and/or less experienced staff.
If you’re excited about this role but don’t meet all the listed requirements, we encourage you to apply—you may still be a good fit.
Your role
Provide expert consultation on the usage and optimisation of Siemens NX software in marine engineering and shipbuilding contexts across the project and design engineer user base. Provide “at‑elbow” support and knowledge transfer to users, advocating best practice for a digital solution, both on‑site in Barrow‑in‑Furness and remotely (requirement for 2‑3 days onsite within the first few weeks to build relationships). Take ownership of end‑user issues and queries that are raised.
What you’ll love about working here
Open access to digital learning platforms. Active employee networks promoting diversity, equity and inclusion such as OutFront, CapAbility or Women@Capgemini. A work environment recognised by Ethisphere as one of the World's most ethical companies. Depends on you to bring your whole self to work.
Need to know
* All roles will require a level of security clearance; BPSS, Security Clearance or Developed Vetting.
* Due to the nature of the project, this role requires UK sole nationality.
* Requirement for 2‑3 days of on‑site presence at the Barrow‑in‑Furness location – travel costs covered.
* All required verifications include a level of security clearance.
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