General information
Job Posting Title Performance Coach Date Wednesday, July 10, 2024 City Kirklees Country United Kingdom Working time Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
To drive a high-performance culture across our Employment Advisor teams. Identifying, sharing, and modelling good practice and providing development support to underperforming Advisors.
This role will largely involve one to one observations, co-facilitation of appointments and providing feedback to the EA being supported so they will have a clear, practical understanding of what achieves high performance.
To improve the individual performance of advisors either (1) at risk of being place on or currently on a performance support plans, or, (2) coach new advisors during induction on the behaviours/activities for consistent quality performance.
Facilitating/co-facilitating induction sessions on areas of employability (e.g., action planning, better off calculations, hidden jobs market, diary planning, caseload management etc) as well as delivering best practice training to established teams as agreed with their line manager or through collaboration with Training and Development
1. Close liaison with Business Manager and Operations Managers to identify a caseload and prioritisation of employment advisors.
2. Provide monthly feedback to the OM on observations and themes throughout the operation.
3. Co-facilitation of individual advisors appointments to model best practice and to coach advisors to improve performance.
4. Provide verbal and written feedback to an EA after each period of coaching for the individual to work on before the next performance coaching intervention.
5. Written feedback should copy in the relevant BM and OM.
6. Undertake follow observations 3 – 4 weeks after initial sessions to ensure that the learnings demonstrated at the previous interventions have been embedded into working practice
7. Review and evaluation of high performing EAs with a view to identifying good practice and sharing this wider though developing tools alongside Training and Development.
8. Working with Training and Development colleagues to identify and roll out learning opportunities to raise performance levels across provision and Employability as a whole.
9. Support the Performance Manager with deep dive reviews of persistent areas of underperformance in branches to identify and address root cause issues.
10. Work on other employability contracts / locations as required during implementation or when contracts are underperforming to share practice and improve outcomes.
Qualifications & Experience
11. Previous work experience as an Employment Advisor/Employability Coach
12. Proven success in achievement of targets against outcomes and compliance requirements
13. Microsoft office & internet-based applications – intermediate level
Individual Competencies
14. Performance and delivery focused – proven track record in exceeding stretching performance targets
15. Excellent understanding of what behaviours and approaches result in high levels of performance
16. Excellent interpersonal skills
17. Demonstrable ability to deliver compliance requirements on complex provision
18. Clear communicator and good listening skills
19. Ability to persuade others and appropriately challenge
20. Ability to utilise data to inform decision making
21. Excellent understanding of different routes into employment including the advertised and hidden jobs market
22. Ability to challenge and influence job goals to roles aligned to the labour market
23. Self-starter with strong planning and organisation skills
24. Enjoys working on their own and as part of a team
25. High degree of accuracy and attention to detail
26. Values and supports continuing professional development
27. Calm, rational and objective in all situations
28. Individual coaching skills
Key Business Priorities Internal
29. Reporting to the Performance Manager, and working closely to identify through data and trend analysis where high impact coaching is required to address underperformance
30. Training and Development colleagues – to identify possible resources to support performance improvement and development of learning materials where required
31. Quality and Contracts Manager – to identify trends in underperformance which require individual coaching support
32. Business and Operations Managers – to provide support in addressing areas of underperformance identified through regular performance or caseload reviews
External
33. Industry experts