Role: Real Time Messaging Support Analyst Location: Bromley, Chester or Camberley, 2 days per week on site required Duration: 12-month contract Rate: £400.00 - £450.00 Are you an expert in unified communications looking to take the next step in your career? This is a fantastic opportunity to join a world-leading financial services organisation, renowned for its cutting-edge technology, global reach, and commitment to innovation. You'll be part of a collaborative team working on major transformation projects, including the migration from Skype for Business to Microsoft Teams, in a dynamic, high-performance environment. The Role As a Collaboration Operations Support Analyst, you will be responsible for the day-to-day operations, support, and optimisation of a complex Unified Communications environment. This includes managing high-priority incidents, deploying infrastructure changes, and ensuring the smooth running of collaboration tools. You'll play a key role in a major transition project while maintaining stability and compliance across critical platforms. Key Responsibilities: Manage, maintain, and support Unified Communications platforms, including Skype for Business (on-premises), Microsoft Teams, Mattermost (Linux-based), and Symphony. Troubleshoot and resolve critical escalations, acting as a 3rd line subject matter expert. Deliver production changes, infrastructure deployments, and proactive servic...