Overview
At Pandora, we believe in creating moments that matter — for our customers and for our team. We’re currently looking for an organised, proactive and results-driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high-performing team to beat their targets and provide a world-class service.
We’re seeking a candidate who can run the store in the absence of the Store Manager and contribute to commercial success, people development, and delivering our signature customer experience.
The Role
As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role modelling our signature selling ceremony for world-class customer experience.
You will be responsible for the successful running and trading of the store in the absence of the store manager.
What You’ll Do
* Commercial Focus: Drive store performance by analysing sales, KPIs, and customer feedback, and use insights to make commercial decisions. Support the Store Manager in planning and executing business strategies that deliver on sales targets. Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
* Leadership: Build, lead and nurture a diverse, inclusive and engaged team; deliver clear and consistent communication, impactful feedback, and development conversations; act as a trusted leader and role model, embedding Pandora values across the team.
* Customer Experience: Be a Pandora ambassador on the shop floor, share deep product knowledge and storytelling, inspire the team to create unique and meaningful moments for customers, and take ownership of excellent customer service standards, resolving escalated issues professionally.
* Store Operations: Support daily tasks including rotas, stock control, till operations, and managing security, health and safety compliance; plan staffing levels in line with commercial needs and seasonal trends; maintain high shop floor standards and smooth stock management.
The Successful Candidate
You’ll be a capable leader and a collaborative team player who thrives in a fast-paced environment. Bring strong people skills, commercial acumen and energy that inspires others. Prior experience with a leading brand or desirable consumer product retailing is preferred. If you are a senior supervisor or current assistant manager seeking your next challenge, this could be the opportunity for you.
* Proven experience driving sales and profitability in store
* A passion for driving a culture of exemplary customer service with the ability to coach a high-performing team
* Strong communication and organisational skills; ability to multitask and adapt to changing business needs
* A positive, can-do attitude with a passion for Pandora product and core values
* A growth mindset — open to feedback, embraces change, and strives to raise the bar
* A well-presented appearance with a taste for desirable products and retail
Why Work With Us?
Our People Are At The Heart Of Our Success. We offer a rewards package and opportunities for career progression.
* Highly competitive salary
* Monthly bonus of 10% (up to 20% with stretch targets)
* Generous jewellery uniform allowance
* Employee discount
* Wear box access: select jewellery to wear when you’re working
* Exclusive discounts via our benefits platform
* Free support for you and your loved ones through Retail Trust
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities
If you are looking for a new challenge and feel you have the relevant skills, please click apply to submit your application.
About Pandora: Pandora is a world-leading jewellery brand committed to sustainability and responsible business practices. We operate globally with thousands of employees and a focus on accessible luxury jewellery.
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