As a Patient Flow coordinator, you will be based in the RightCare department and will deal with referrals taken electronically and over the telephone. You will be part of a wider team including nurses, administrative officers, social care and intermediate care staff. You will send referrals to a range of health and social care providers, including care homes; you will follow up the referral to confirm service provision and let the relevant teams know.
The aim of the service is to ensure that the right care is provided, at the right time and in the right place. You will work closely with health, social care teams and professionals from primary, secondary and community care supporting the RightCare nursing and coordination staff to access care or other more suitable alternatives to hospital admission that will meet the needs of the service user.
Main duties of the job
RightCare is Barnsley's single point of access for health and social care staff supporting patient flow across hospital and community, coordinating admissions and discharges from intermediate care beds and services, arranging support on discharge from hospital for Barnsley residents.
We have a full‑time vacancy for the RightCare Barnsley Patient Flow Coordination role and are looking for someone to join our friendly, successful team.
We are looking for individuals who are willing to develop their knowledge and skills in relation to acute and community services. The successful person will need to work proactively as part of the wider team to deliver the RightCare service for the benefit of patients and the public.
For this role it is essential that you are a motivated, enthusiastic, confident and organised person. It would suit someone with previous experience in the acute and/or community care setting. You should have excellent interpersonal, communication, decision‑making and influencing skills to ensure the highest standards of care are achieved.
This role aims to provide comprehensive and pro‑active coordination and support, ensuring that all processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the service and its overall effectiveness.
Qualifications
* At least 4 GCSEs (Grade A‑C) or equivalent experience
* NVQ Level 3 or willingness to work towards
Knowledge and Awareness
* Able to organise own work and use own initiative
* Sound understanding of confidentiality
* Basic understanding of clinical governance
* Understanding of patient flow
* Understanding of community services and pathways
* Understanding of discharge to assess
Skills and Abilities
* Ability to work well as part of a team
* Knowledge of a range of Microsoft packages (Word, Excel, Outlook, etc.)
* Good standard of computer skills
* Good standard of numeracy and literacy
* Ability to analyse complex information
* Good interpersonal skills
* Well motivated
Experience
* Previous experience of working in a hospital setting
* Previous experience of using Medway, Systm1 and other relevant EPR and clinical systems
Trust Values
* Please describe in around 100 words: What equality and diversity means to you and why they are important.
* Please describe in around 100 words: A situation where you have demonstrated respect for your colleagues or patients in a difficult or sensitive situation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for disclosure to the Disclosure and Barring Service to check for any previous convictions.
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