The vacancy now offering Full time 37.50hrs PW
To assist in providing high quality, safe patient care through the delivery of an effective, efficient and responsive administrative and clerical service which meets the needs of the service.
This will be achieved by working in a supportive team, supporting colleagues, the senior medical administration team and management, to ensure the team provide effective administrative tasks.
Main duties of the job
To provide Typing support to the ENT Department.Register referrals from all sources on the patient administrative system (PAS),Telephone patients to offer appointment dates and times, in accordance with consultant prioritisation, Trust standards and NHS targets, using PAS and the national E-Referral Service systems to record appointments madeTo provide clerical support to the ENT Department.To open mail, collate patient results and scan to electronic patient records.To process patient letters to prepare for postage.To understand and interpret functional/medical/legal terms and organisational policiesAbility to deal with non-routine issues such as problem solvingAct as the link between consultants, clinicians and other areas to ensure care is delivered in a coordinated and efficient way.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job responsibilities
The post holder will deliver audio typing support for clinic correspondence. Specifically, the main duties of the role will involve clinic and results letters typing using WinScribe and similar systems.
The role is vital in ensuring patients are informed in a timely way, regarding their care pathways and requires good levels of concentration, proof reading skills and involves prolonged periods of typing for large periods of the day
The postholder will need to be able to understand and interpret functional/medical/legal terms and organisational policies and procedures, working with colleagues to ensure correct process is followed and ensure the smooth administration of patient flow.
Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures primary to coordinate care plans.
The role will be linked to a system that supports departments and business groups to ensure typing is available to cover for shortages and peaks in demand across departments.
Outputs will be measured using a set of performance measures to ensure consistency and high quality, timely service provision.
Duties and responsibilities include assisting and implementing the interface and support required with the flow of patients through the system as required.
The post holder will be expected to work flexibly across the Trust and health community where required to ensure the service has sufficient cover available to meet patient and service needs. This will include both working in a variety of areas as required and being adaptable to use the skills required for a variety of services which could be delivered from a hub or centralised centre.
Act as the link between consultants, clinicians, the booking team and other areas to ensure care is delivered in a coordinated and efficient way.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person Specification
Skills
* Appropriate ICT/keyboard skills/audio typing skills/medical terminology qualifications or demonstrable equivalent experience
Knowledge
* Knowledge of secretarial and administrative procedures and systems
Education
* Good general standard of education to GSCE level C or above in English and maths or equivalent or relevant experience
RTT
* Understanding of RTT and cancer targets and ability to ensure smooth care pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,625 to £25,674 a yearpro rata per annum
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