Job Title: Helpdesk Manager
Location: Pencoed, South Wales, UK (on-site)
Salary: £35,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times)
About Flotek:
Flotek Group are the fastest growing Tech Company providing IT and Comms technology to small & medium businesses.
We have regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional service delivery, and continuous growth within the team of Advisors, Technicians and Team Leaders.
Key Responsibilities:
1. Deliver Exceptional Customer Support: Set high service standards and ensure every interaction reflects professionalism, efficiency, and world-class service.
2. Manage & Support Remote Team Members: Implement strategies to keep remote staff engaged, produ...