Resident services assistant

Resident Services Associate

Cardiff City Centre

Cobalt is supporting a leading Build to Rent operator in the search for a Resident Services Associate to join their on-site team in Cardiff City Centre

This is an excellent opportunity for someone with experience in residential property, Build to Rent, PBSA, estate management, property management, lettings, or customer-focused housing environments who enjoys building relationships and delivering an exceptional resident experienc

e.
The Comp

any
Our client is one of the UK's most established and respected Build to Rent operators, managing high-quality residential communities across the country. Their focus is on creating outstanding living environments where residents feel supported, valued, and proud to call h

ome.
With a strong emphasis on customer service, community engagement, and operational excellence, they are committed to delivering a best-in-class rental experience throughout the resident jou

rney.
Th

e Role
As a Resident Services Associate, you will act as a key point of contact for residents, visitors, contractors, and prospective tenants. Working as part of the on-site management team, you will help ensure the smooth day-to-day operation of the building while delivering a consistently high standard of s

ervice.
This role combines front-of-house responsibilities with wider property and resident services support, making it ideal for someone who enjoys both customer interaction and the operational side of residential property man

agement.
Key Respons

• ibilities
  Deliver an exceptional resident experience through proactive and professional custome
• r service.Act as the first point of contact for resident enquiries, resolving issues efficiently and escalating where
• required.Support the day-to-day operation of the building, ensuring communal areas and resident facilities are maintained to a high
• standard.Build strong relationships with residents and contribute to a positive community a
• tmosphere.Assist with resident onboarding, move-ins, move-outs, and tenancy-related admin
• property inspections, access arrangements, contractor management, and maintenance coo
• closely with the wider property management and facilities teams to ensure service standards are consistently
• achieved.Handle resident feedback and help identify opportunities to improve service
• delivery.Promote health and safety compliance and contribute to a safe, welcoming environment for all residents and
• visitors.Support resident events, engagement initiatives, and community-building a

ctivities

About You
We are keen to speak with candidates who have experience within residential property, Build to Rent, PBSA, property management, lettings, estate management, hospitality-led residential environments, or customer-focused accommodat

ion sectors.
Skills &am

• p; Experience
  Previous experience within a residential property or customer-facing propert
• y environment.Strong understanding of resident or tenant-facing ser
• vice delivery.Excellent communication and relationship-bu
• ilding skills.Ability to manage multiple priorities in a fast-paced operationa
• l environment.Experience handling customer queries, complaints, and iss
• ue resolution.Knowledge of health and safety procedures within a residential or commercial pro
• perty setting.Strong administrative and organisa
• tional skills.Professional, approachable, and service-orie
• nted attitude.Ability to work collaboratively as part of a wi

der site team.Experience within Build to Rent, PBSA, residential leasing, property management, estate management, or front-of-house property operations would be particularly

advantage

ous.
Why Apply?
This is an opportunity to join a growing and highly regarded operator within one of the UK's most exciting residential sectors. You'll be part of a team that genuinely prioritises resident experience and offers excellent opportunities for professional development within prop

erty manag

ement.
Next Steps
Interviews will be taking place shortly, so early applicatio

ns are encouraged.
Due to the volume of applications received, if you do not hear from us, please assume your application has been unsuccessfu