Join our team and help us deliver exceptional hosting solutions to our customers.
We are unable to accept applicants requiring sponsorship or relocation. This position is only open to UK residents.
Job Description
Zume is a boutique web hosting company built on one thing: obsessive, high-quality support. We're small, growing, and genuinely care about doing things the right way. You will have the opportunity to work closely with our customers and provide personal support in a rewarding environment.
We're looking for a Web Hosting Technician to join us. It's a hands-on role with lots of variety, autonomy, and the opportunity to have real responsibility from day one.
Our standard hours are 9–5, but we're a 24/7 operation. You'll mostly work days, but will also have the opportunity to work early, late and weekend shifts if this suits your lifestyle better.
What we're looking for
* Friendly, polite, clear communicator who takes pride in their work
* Genuine interest in technology, computers, or servers
* Desire to learn and progress through the business
* A decent grasp of Linux and hosting basics
* cPanel/WHM and WordPress experience
* Based in the UK, ideally able to commute into Coventry on a hybrid basis
The following would be beneficial
* Confident with site/email migrations
* Knowledge in other applications such as Magento or Joomla
* Previous experience in a hosting or technical support role
* Comfortable with DNS, email deliverability, or SSL issues
What you'll be doing
* Helping customers via tickets, live chat, and phone
* Migrating sites and emails from other hosting providers (cPanel and non-cPanel)
* Troubleshooting WordPress issues, SSL, DNS, email problems, and more
* Working with cPanel/WHM, and helping with VPS and virtualisation where needed
* Suggesting ways to improve our tools, docs, and how we work
How to apply
Send an email to hiring@zume.net with your CV and a brief introduction. We would very much appreciate if you could use your own words throughout your application (without the use of AI/ChatGPT!) so we can get a better idea of who you are.
Location Coventry, Hybrid
Working Hours Flexible 9-5 with early, late, or weekend options
Salary £30,000 per annum
Opportunity to join a small, growing company
Flexible working arrangements
No dress code
Team events
33 days holiday including bank holidays, but use them when you want
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