At RBH, every member of our team plays a part in delivering exceptional service to our guests, our owners and our colleagues.
We Take Pride In Our Values And Strive To
- Act with Integrity
- Deliver Excellence
- Have the Ambition to continuously improve, and
- Show that we Care
Key Responsibilities – Meetings & Events Manager, Aloft Liverpool
Operational Excellence
- Oversee the management and audit of Event Temple ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as Opera for billing elements.
- Cross assistance within reservations for blocks and transient where needed to support the office function.
- Maintain an effective filing system and Opera processes to ensure smooth operations and data integrity.
- Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.
- Liaise with the Operations Manager and Head Chef to communicate event requirements and last‑minute changes.
- Ensure all daily Meetings & Events revenue is accurately captured and charged.
Client Experience & Event Delivery
- Manage the full client journey from enquiry to post‑event follow‑up, ensuring a seamless and professional experience.
- Conduct and manage show‑rounds for prospective clients.
- Ensure all customer requests and enquiries are handled efficiently and professionally.
- Carry out post‑event follow‑ups and aftersales calls to gather feedback and secure repeat business.
Team Collaboration
- Engage with the operations team and sales office team to create commercial culture, ensuring high performance and proactive client engagement.
- Support the weekly operations meeting, reviewing all upcoming events with relevant departments.
- Collaborate with cross‑functional teams to support operational delivery and revenue growth.
Sales & Revenue Management
- Monitor and follow up on all enquiries to maximise conversion and client satisfaction.
- Execute proactive sales to drive new business and meet revenue targets.
- Support the delivery of monthly revenue budgets and forecasts.
- Support GM and sales team with weekly forecast reports.
- Increase the share and profitability of existing accounts while securing new business across key market segments.
Marketing & Business Development
- Represent Aloft Liverpool at exhibitions and local agency visits to promote the Meetings & Events offering.
- Collaborate with the remote sales team to drive agency relationships and new business.
- Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.
Reporting & Strategy
- Analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.
- Stay informed on industry trends and competitor activity to maintain a competitive edge.
- Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
- Be integral in the budget process and responsible for the delivery and execution of your department
Experience
- The employee should be a positive, pro‑active, outgoing and energetic individual with a “can do” attitude
- They must have a proven track record in converting Wedding, Conference and Event enquiries to confirmed sales.
- A minimum of 1 years’ experience in, Conference and Events or Sales Management role is required.
- A knowledge of Opera PMS and a M&E CRM is essential.
- The candidate must have strong organisational and communication skills with a pride in the attention to detail they take in their work.
- We are looking for highly motivated person with good business acumen and an eye for an opportunity and detail
Profit
- Execute sales strategies to drive revenue and protect profit.
- Pro‑actively pursue all practices in‑line with company environmental and energy saving initiatives.
