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Prime brokerage client service representative - associate

Bournemouth
J.P. Morgan
Client services representative
Posted: 14 September
Offer description

Join us to redefine client experiences with innovation, data-driven insights, and seamless operations in prime brokerage!


Job Responsibilities

* Manage operational Risk Management.
* Ensure trades are captured and settled in an accurate, timely and efficient manner
* Manage failing settlements to minimize risk and penalty charges.
* Partner with clients and internal teams to ensure that cash and positions are reconciled accurately
* Build trusting, credible client relationships through responsive, high quality client service which includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary.
* Monitor themes using our data analytics platforms and use a data driven approach to influencing client and broker behavior


Required Qualifications, Capabilities, and Skills

* The ability to act and communicate with humility, empathy and kindness.
* Proven track record of being a subject matter expert (any product or workflow) in a previous role
* Proven ability to articulate complex concepts in a simple, digestible way to varied audiences
* A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple' things consistently well.
* The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behavior
* The ability to bring multiple groups together to solve a problem and hold people accountable for their actions.


Preferred Qualifications, Capabilities, and Skills

* Familiarity with the settlement and mechanics of cash equities, bonds and repos
* Ability to independently automate manual processes using digital automation tools
* A naturally curious thinker with a hunger to learn and teach others.
* An optimistic approach to problem solving. Views problems as opportunities and not roadblocks.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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