Our Public Sector Client based in Middlesbrough requires a Customer Service and Support Worker to join their busy Adult Social Care Team.
The Purpose of the Post:
Middlesbrough Council has a dedicated team of homelessness, housing and domestic abuse professionals that can offer in-house multi-disciplinary support to people with a range of support needs. It is recognised that many service users will have a complex mix of issues and are likely to need help in a number of support areas. Working with a multi-disciplinary approach this team aims to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately.
The Front Door Team will have responsibility for leading on initial triage and carrying out an assessment to determine urgency, ensuring incoming work is prioritised according to priority level, co-ordinating information gathering and responses to referrals and delivering short-term case oversight until service user is assigned to another appropriate team or service for ongoing support. The team will provide direct support to assist managers in Housing Solutions and Community Interventions with monitoring and reporting for statutory returns, performance monitoring or external funders to ensure services within ACT continue to provide financial assurances, meet can be responsive to changing needs or gaps in provision. The team will act as the central hub fo...